Thank you for choosing Hydro Juice. Following are the terms and conditions that constitute our Shipping Policy.

Shipment Processing Time

Orders are not shipped or delivered on weekends or holidays. We do not ship orders past Thursday as our products are perishable.

If you order on Thursday please note your order will be shipped on Monday.

In order to get the juices to you fresh and cold, we ship our orders UPS to get them to you in 1-2 business days. Although, we cannot guarantee delivery dates because of carrier delays, weather conditions, or other exceptions.

Delayed Orders

We make every effort to make sure your juices arrive fresh and quickly, however we can not control circumstances such as shipping delays from the carrier. If an item is delayed, we can offer the following option.

Delayed Item (juice arrives late and is no longer cold)

In the rare instance that an item arrives warm, we must have notice within 6 hours of receipt. We must receive photos of juices for warranty. Please email us at support@hydrojuice.com for further instructions.

Delayed Item (juice arrives late but cold) 

As we can't guarantee shipping times, if your juice arrives cold we cannot offer refunds or discounts.

High Volume 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Processing Times

We do our best to deliver or ship the day after you place your order. However, please allow up to 2 business days processing time.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time 

1-2 Day Delivery in Casper, WY

2-3 business days (orders ship Monday to Wednesday to arrive by Friday)

Overnight *

1-2 business days if ordered before 2 pm (orders ship Monday to Thursday to arrive next day)

*Overnight delivery is only available for orders with delivery addresses within the state of Wyoming.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO Addresses

Please enter your address at checkout to see availability of shipment for PO Boxes or APO/FPO. If you have an issue please contact us at support@hydrojuice.com.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Additional Shipping Fees, Customs, Duties and Taxes

Hydro Juice is not responsible for any additional fees. This includes but is not limited to shipping and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Damages

Hydro Juice is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We cannot offer refunds as our products are perishable. See our Refund Policy for more information. Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY

We currently do not ship outside the state of Wyoming.